Terms of Service

These terms outline the expected use of EasySupport as a workspace-based customer support and communication platform.

Use of the Platform

EasySupport is intended for businesses and support teams managing customer communication, tickets, channels, agents, workspaces, and subscription-based access.

Accounts and Workspaces

Users are responsible for maintaining accurate account details, managing workspace access, and ensuring team members use the platform according to assigned roles and permissions.

Acceptable Use

Users must not misuse EasySupport, interfere with platform security, upload harmful content, or use the service for unlawful, abusive, or unauthorized activity.

Plans and Billing

Workspace features, limits, channels, agents, and ticket access may depend on the selected subscription plan. Billing, cancellation, and transaction handling may involve third-party providers.

Service Availability

EasySupport aims to provide reliable access to support operations, but availability may vary due to maintenance, infrastructure issues, integrations, or events outside our control.

Changes to Terms

These terms may be updated as the product evolves. Continued use of EasySupport after updates means the revised terms apply.